1. Please call us at 1-877-863-4891 for return authorization. A
Return Label with a RA (Return Authorization) # or a UPS AR Label
will be mailed to you. The UPS AR labels are issued only when the
return is either due to The Highest Heel Enterprises, LLC.’s shipping error
or a manufacturing defect.
2. Completely fill out the
Return Form and attach it with the returned merchandise.
Merchandise returned without the completely filled out Merchandise
Return Form is subject to a 10% service charge and/or refusal of
3. Affix the Return Label to the package to be returned. Merchandise received without a Return Label from The Highest Heel Enterprises, LLC. will be refused and returned unopened to the sender. The Highest Heel Enterprises, LLC. is not responsible for the shipping charge incurred from returns without a return label.
4. Please note that we reserve the right to NOT issue call tags.
All returns must be prepaid. Collect returns, authorized or not,
will be refused.
5. All returns due to The Highest Heel Enterprises, LLC.ís shipping error or a manufacturing defect must be shipped via UPS Ground or standard U.S. Postal Service. If returns are shipped via any other methods, only applicable UPS Ground freight rate will be credited.