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Accesories
Boots
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Evening/Special Occasion
Fetish Ultra Sexy
Kevin Aviance Footwear-SPECIAL REDUCED
World Famous Maribou Slipper
Pumps
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Frequently Asked Questions


Ordering Info

 

Technical Questions

 


Ordering Info

Q :

Do you require a minimum order?

A :

NO. The Highest Heel only requires a completed New Account Application form to be filled out.

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Q :

How long does it take for you to ship my order?

A :

We ship your order usually within three business days. Depending on the level of urgency, you can select a shipping option such as Next Day Early AM, Next Day Air, Second Day Air, Three Day Air, or regular Ground. To have a guesstimate of when you will receive your order, click here to see a USA MAP with days of delivery from California.

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Q :

What if the shoes don’t fit, can I return them?

A :

Yes, as far as they are unworn, in original shoebox and within three months of the invoice date. However, all returns are subject to a 15% restocking charge. And must be accompanied with a return authorization for and # issued by our office.

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Q :

Can you deliver to a PO Box?

A :

No, we ship via UPS and FedEx only and, unfortunately, neither carriers deliver to a PO Box.

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Technical Questions

Q :

What is the difference between Patent, PU, Stretch and Leather material?

A :

Patent, either patent leather or patent pu, the latter being a man made material, has a very shiny, almost mirror like appearance. Pu, short for polyurethane, is a semi-shiny to non-shiny man made material designed to be less expensive than leather. Stretch, either patent or pu, is a thin, stretchable material, which allows it to fit to the contours of the feet or legs. Leather, usually having a supple and comfortable feel and with a texture pattern, is the highest quality material of all used in shoemaking.

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Q :

How do you convert a man’s shoes size to a lady’s shoes size?

A :

Shoes fit differently. Our best rule of thumb is a two-size increase. A man’s 9 converts to a woman’s 11. Please check our conversion chart for more information.

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Q :

How can I remove glue marks on the shoes?

A :

Use lighter fluid. Ordinary lighter fluid applied to a white rag will remover the glue. You can also use glue thinner which can be purchased from any shoe repair shop.

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Q :

How can I clean a shoe in patent material that has been on display and collected dust?

A :

Use Patent Glow.. Do NOT use water or alcohol as they may rid the material of its shininess.

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